Effective Date: April 15, 2026
At Castlegar Wellness & Aesthetics, we are committed to protecting the privacy, confidentiality, and security of the personal information you share with us. As a medical spa and wellness clinic in Castlegar, British Columbia, we understand that some of the information collected through our website, consultation forms, appointment requests, and client interactions may be personal and sensitive in nature. We take that responsibility seriously and handle personal information with care, professionalism, and discretion.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact our clinic, request an appointment, complete forms, purchase products or services, or otherwise interact with us.
Castlegar Wellness & Aesthetics
276 Columbia Ave, Castlegar, BC V1N 1G4
250 365 0061
info@castlegarwellness.com
www.castlegarwellness.com
We may collect personal information that you voluntarily provide when you contact us, request an appointment, complete a consultation form, subscribe to updates, purchase products or services, or communicate with our clinic in person, by phone, online, or through our website.
This information may include your name, phone number, email address, appointment preferences, service interests, treatment inquiries, billing details, and any other information you choose to provide through forms or direct communication.
Because Castlegar Wellness & Aesthetics provides medical spa and wellness-related services, we may also collect consultation details, health history, sensitivities, contraindications, and other screening information relevant to determining treatment suitability and providing safe, personalized care.
When you visit our website, certain technical information may also be collected automatically. This may include your IP address, browser type, device type, referral source, pages visited, time spent on the website, and general usage data.
We use your information to:
Respond to inquiries
Schedule and manage appointments
Provide consultations and services
Process transactions
Maintain client records
Communicate with you about appointments, services, or requests
Improve our website and client experience
Maintain safety, security, and internal administration
Comply with legal, regulatory, insurance, and recordkeeping obligations
Where appropriate, we may also use your contact information to send updates, promotions, newsletters, or marketing communications related to our services. You may opt out of marketing communications at any time.
As a medical spa and wellness clinic, some of the information we collect may relate to your treatment goals, consultation history, sensitivities, health disclosures, contraindications, or other information relevant to service planning and treatment suitability.
This information is collected only as needed to support safe, appropriate, and personalized treatment recommendations and care. We use this information to assess treatment suitability, support informed service planning, maintain accurate internal records, and provide a high standard of professional care.
Access to this information is limited to authorized personnel and service providers who require it for legitimate business, operational, clinical support, or administrative purposes.
By providing your personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy and for purposes that would reasonably be expected as part of your relationship with our clinic.
For example, if you request a consultation or appointment, we may use the information you provide to contact you, confirm scheduling details, review your inquiry, and maintain records related to that request.
You may withdraw your consent for certain uses of your personal information, including marketing communications, subject to legal, contractual, clinical, or operational requirements.
We do not sell your personal information.
We may share your information only where necessary to support the operation of our business and the delivery of our services. This may include trusted third-party providers such as website hosting providers, booking and scheduling platforms, payment processors, email service providers, analytics providers, technical support providers, or other vendors who assist in operating our website and clinic.
We may also disclose personal information where required by law, regulation, court order, insurance process, professional requirement, or other legal obligation.
Our website may use cookies, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, measure website performance, and help us improve marketing effectiveness.
These technologies may collect information such as browsing activity, referral sources, pages visited, time spent on the site, browser type, and device information.
You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration. These safeguards may include secure website controls, password-protected systems, limited internal access, and the use of trusted service providers that support secure handling of data.
While we take privacy and security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure. For that reason, we recommend avoiding the transmission of highly sensitive information through unsecured email or website forms unless necessary.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal, business, tax, insurance, regulatory, and recordkeeping requirements.
When personal information is no longer required, it will be securely deleted, destroyed, or otherwise disposed of in an appropriate manner.
You may request access to the personal information we hold about you and request correction of information that is inaccurate or incomplete, subject to applicable legal limitations.
To make such a request, please contact us using the contact information listed below.
Our website may contain links to third-party websites or platforms, including maps, booking services, payment tools, social media platforms, and other external services.
We are not responsible for the privacy practices, content, or security of third-party websites. Once you leave our website or interact with a third-party platform, that third party’s privacy practices will apply.
Our website and services are not intended for unsupervised use by children, and we do not knowingly collect personal information online from children in a manner not permitted by law.
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, legal requirements, or privacy practices. Any updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Castlegar Wellness & Aesthetics
276 Columbia Ave, Castlegar, BC V1N 1G4
250 365 0061
info@castlegarwellness.com
www.castlegarwellness.com
